Operations Director

Position Title: Director of Operations

Classification: Exempt

Reports To: CFO/Senior Vice President of Operations



The Director of Operations will be responsible for managing, organizing, and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency for both OLCDC and its affiliates. This position will be responsible for aiding the day-to-day implementation of all operational systems, processes, and policies in support of the organization's goals and objectives.




Administration & Operations

  • Plan and monitor the day-to-day running of operational activities and functions to ensure smooth progress and opportunities for improvement.

  • Supervise the Office Manager and Facility Manager.

  • Oversee the Front Desk Office to include the supervision of the front desk and volunteer staff.Monitor and assign clerical and related functions to respond to immediate needs and priorities.

  • Regularly evaluate the efficiency of existing operational and IT policies and procedures according to organizational objectives and implement improvements.

  • Manage relationships/agreements with external partners/vendors.

  • Ensure that the company runs with legality and conformity to established regulations meeting compliance for all operational activities.

  • Ensure all work environments are adequate, safe, clean and in compliance.

  • Communicate and explain new directives, policies, or procedures to managers.

  • Prepare, manage, and update the operation's budget and expenditures.

  • Work with budget and expense generate communications and processes documents.

  • Maintain files and records.

  • Coordinate resources across the organization, including ordering office supplies, managing office facilities and office calendar.

  • Supervise requisition of equipment and office supplies, authorize supply orders, upon delivery verify receipt of supplies as ordered, and provide support to maintain organized supply storage.

  • Facilitate event planning by working with staff as needed for meetings of any group size.

  • Ensure compliance with all insurance requirements and bonding for all OLCDC and its affiliates.

  • Facilitate the procurement of goods and services in accordance with policy and grant requirements. Manage procurement processes and coordinate material/supplies and the allocation of resources.

Information Technology and Facilities

  • Manage and increase the effectiveness and efficiency of support services (IT and facilities) through improvements geared toward operational excellence.

  • Assist with the of the local area network computer system and related IT needs of employees working closely with IT consultants.

  • Ensure all staff have appropriate functional equipment and access to our, shared drives, company network and intranet consistent with our policies and procedures.

  • Ensure all contracts and service agreements related to IT and facilities are executed and complied .

  • Work closely with the facilities manager in developing a facilities plan that will ensure that all of our office facilities are kept in good shape, are in compliance and repairs and inspections are done on a planned, scheduled basis and are budgeted for.


Human Resources

  • Assist with all the onboarding of new employees.

  • Participate and assist with staff and manager meetings.


Fund Development Administration

  • Work with accounting to develop and manage a tracking system for all fundraising and activities, proposals, applications, inquiries, deadlines, reporting,





  • Minimum five years' experience in a similar position bachelor's degree in business administration or related field. Extensive experience may be substituted for a college degree.

  • of office management procedures and practices.

  • General knowledge of bookkeeping.

  • of computer system operations.

  • Excellent computer skills and proficient in Microsoft Word, Excel, Outlook, .

  • Skill in verbal and written communication.

  • Ability to form relationships and work with diverse staff, collaborators and the general public.

  • Ability to manage multiple tasks in a demanding work environment.

  • Ability to challenge and debate issues of importance to the organization.

  • A demonstrated commitment to high professional ethical standards and a diverse workplace.

  • Strong organizational skills with attention to detail.

  • Strong problem-solving skills.

  • Ability to maintain a high level of professionalism and confidentiality.

  • Must be able to work independently and as part of a team.

  • Flexibility and a "can-do" attitude are musts.

  • Willingness to learn and take on new challenges.





  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • The employee performs work remotely and in a normal office setting within a reasonable environment, consistent with the organization’s hybrid work model. While performing the duties of this job, the employee may be required to perform local and non-local travel.