Career Advisor

Position Title: Career Advisor

Classification: Exempt

 

POSITION SUMMARY:

Provide comprehensive case management for the intensive services under the workforce programs (i.e. WIA, CAP, SNAP, etc.) and ensure that all services are delivered in accordance with South Florida Workforce policies and procedures.

 

 

GENERAL DUTIES AND RESPONSIBILITIES:

 

  • Conducts orientations to individuals participating in one of the workforce program and; provides information about the services, requirements, or procedures associated with the program they qualify for or are seeking assistance.

  • Interviews individuals to compile information on educational, social, criminal history.

  • Makes referrals to available community and program resources such as housing, food, clothing, school programs and vocational opportunities.

  • Assists individuals in conducting a job search, with resume writing, interviewing techniques, and related skills.

  • Coordinates and monitors services, including comprehensive tracking of customer activities in relation to their personalized career plan.

  • Coordinates services and ensures customers receive appropriate services.

  • Ensures accuracy and completeness of customer file management.

  • Performs necessary case record documentation, paperwork and record-keeping.

  • Coordinates with Job Placement Specialist, as appropriate, for the development of customer employment opportunities and job placement.

  • Enters all relevant data (case management notes, job placement, follow-up etc.) into the computer tracking system. Performs the day-to-day data entry into the One-Stop System Tracking (OSST), Employ Miami-Dade (EMD)/Employ Monroe (EM) system.

  • Conducts follow-up with customers and employers and maintains case records relative to employee retention.

  • Performs related duties as assigned, which may require assisting with “Rapid Response” activities for mass layoffs and company closings or assisting in other programs such as the Disability program.

 

QUALIFICATIONS:

 

  • Bachelor’s degree in Psychology, Social Science, Education or related field from an accredited college or university.

  • One (1) year of customer service experience.

  • Bilingual (English/Creole or English/Spanish) is preferred.

  • Excellent verbal and written communication skills.

  • Proficient with Microsoft Office applications.

  • Must pass pre-employment screening/background check.

  • Required to be Tier I certified within ten (10) business days of hire date.