Program Specialist

Position Title: Program Specialist

Classification: Exempt

 

POSITION SUMMARY:

Interview and screen customers, conduct Initial Assessment Application updates, and assist Career Center staff (send faxes and letters, follow-up, data entry, type, file, copy, and perform related support services duties).

 

 

GENERAL DUTIES AND RESPONSIBILITIES:

 

  • Provides assistance to the Career Center staff with routine typing and clerical work.

  • Meets the public and gives non-technical information.

  • Computes data and performs data-entry.

  • Uses fax, typewriter, copy machine and other office equipment, as needed.

  • Greets all customers in a friendly manner and directs customers to program staff and Career Center resources.

  • Explains eligibility requirements, form completion requirements, and community resources for program eligibility.

  • Conducts orientations and collects documents for program eligibility.

  • Prepares and assists applicants in completion of routine intake and other program forms.

  • Organizes and maintains hard copies and electronic files in accordance with SFWIB policy and procedures.

  • Compiles caseload reports and preparation of reports for Management as required.

  • Performs general office duties such as typing correspondence, forms and reports, opening and distributing mail, preparing outgoing mail, filing documents, cross•indexing documents and other office duties.

  • Assists Career Center Staff by performing support services such as conducting Initial Assessment Application (IAA) updates, client follow-up, data-entry, and answers routine correspondence.

  • Conducts follows-ups to verify participant employment and/or need for additional services.

  • Serves as back up for Clerk/Telephone Operator as needed.

  • Performs related duties as assigned.

 

QUALIFICATIONS:

 

  • Associate’s degree from an accredited college or university.

  • One (1) year experience in the analysis and evaluation of workforce development programs.

  • Computer knowledge (proficient Microsoft Office applications).

  • Communication Skills (speak, read, and write in English).

  • One (1) year experience in Customer Service.

  • Bilingual (English/Spanish or English/Creole) is preferred.

  • Must pass pre-employment screening/background check.

  • Required to be Tier I certified within ten (10) business days of hire date.